Refund policy

30 Day Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@packabit.com. If your return is accepted, we will provide you with the appropriate return address and instructions on how and where to send your package. Please do not send a return without contacting us first. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the return shipping cost.

You can always contact us at support@packabit.com with any questions about a return.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order information and, when applicable, photos showing the issue so we can evaluate the situation and make it right.

Exceptions and Nonreturnable Items

Certain items may not be eligible for return, including gift cards, personalized or custom products, and items that have been used, damaged after delivery, or are no longer in their original condition.

If you have questions about whether your item is eligible for return, please contact us at support@packabit.com before sending anything back.

Sale Items

Products purchased using a promotional offer or discount are still subject to this return policy unless the offer specifically states otherwise.

Exchanges

If you would like a different item or variant, please contact us at support@packabit.com. The fastest way to receive a replacement may be to return the original item, once the return is approved, and place a separate order for the new item.

European Union 14 Day Cooling Off Period

If merchandise is shipped into the European Union, you may also have the right to cancel or return your order within 14 days without providing a reason, as required by applicable law. The item must be returned in the same condition in which it was received, unused, and in its original packaging, along with your receipt or proof of purchase. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges, if any, are nonrefundable unless required by applicable law or the return is due to an error on our part.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@packabit.com.